FAQ
Got Questions? We've Got the Answers, Naturally.
Where are you located?
We are based in Vitiyala, Southern Province, Sri Lanka—a region renowned for producing the finest True Ceylon Cinnamon and other high-quality spices.
What products do you offer?
We offer a range of premium spices and herbals, including Ceylon Cinnamon (Quills & Powder), Black Pepper, Turmeric, Ginger, and more. All our products are sourced from our own estates and trusted local farmers.
Are your products 100% natural?
Yes, all our products are 100% natural, free from additives and preservatives. We focus on traditional cultivation and sustainable practices.
Do you offer private label or customized packaging?
Absolutely! We can customize your order with your own branding and labels. We support white-label and private-label solutions for retailers and wholesalers.
Can I place a bulk order?
Yes, we specialize in bulk orders and B2B supply. Whether you’re a wholesaler, retailer, or manufacturer, we can meet your volume requirements.
What are your shipping options?
We ship worldwide via sea freight and air freight, depending on your timeline and budget. We work with reliable logistics partners to ensure timely delivery.
Can I get a sample before placing a bulk order?
Yes, we can send you a sample. However, buyers are required to cover the cost of the sample and shipping fees.
How long does it take to process and ship an order?
Processing times vary based on order size and customization. Generally, orders are ready to ship within 7–14 business days. Shipping duration depends on your location and the chosen shipping method.
Do you offer product photography or branding services?
Yes! We offer value-added services such as professional photoshoots of your labeled products, perfect for your eCommerce platforms or marketing use.
Where do you source your spices?
We source from our own estates and a network of trusted local farmers who follow sustainable and ethical practices.
Are you able to meet organic certification standards?
While we follow natural and traditional farming practices, please contact us directly if you require certified organic spices for your market. We’re happy to explore that with you.
What’s the minimum order quantity (MOQ)?
MOQs vary depending on the product. For most spices, the minimum order starts from 5 kg. For private label/custom packaging, we’ll discuss MOQ case-by-case.
Do you export globally?
Yes, we export to clients worldwide, including Europe, the USA, the Middle East, and Asia.
What payment methods do you accept?
We accept bank transfers (TT). Payment terms will be discussed during order confirmation.
Can I visit your facility or farms?
We welcome serious buyers or partners who wish to visit our facility in Sri Lanka. Please contact us in advance to schedule a visit.
Do you offer support with customs clearance?
Yes, we provide all necessary export documentation. We can also assist with guidance on customs clearance depending on your country’s import regulations.
How do you ensure quality control?
Our products go through strict quality checks during harvesting, drying, packaging, and before shipment. We maintain hygienic processing and international standards.
Do you provide certificates of origin and other documents?
Yes, we can provide Certificates of Origin, Phytosanitary Certificates, and lab reports upon request for international buyers.
Can I mix different products in one shipment?
Yes! You can combine multiple products (e.g., cinnamon and pepper) in one order to make shipping more efficient and cost-effective.